Effective Date: 25/7/25

Thank you for visiting and shopping at Volcanic Rock Flour. We are committed to delivering high-quality Volcanic Rock Dust and Volcanic Rock Flour to your doorstep in a timely and secure manner. Please review our Shipping Policy below.

1. Order Processing

• All orders are processed within [1–3 business days] after payment is received.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed slightly. We will notify you via email of any significant delays.

2. Shipping Methods & Delivery Times

We ship using reliable courier partners to ensure your order reaches you safely.

Region	Estimated Delivery Time	Shipping Method(s)
Domestic (Within [Your Country])	[2–7 business days]	Standard / Express Couriers
International	[7–21 business days]	International Courier Service

 

Note: Delivery times are estimates and may vary based on location, customs processing, and unforeseen delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on weight, destination, and shipping method.

• Domestic Orders: Flat rate or calculated by region/weight

• International Orders: Calculated based on destination and package size

We may offer free shipping on orders over a certain amount — check our homepage or promotions page for current offers.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly through the courier’s website or via the tracking link we provide.

5. Customs, Duties & Taxes (For International Orders)

International shipments may be subject to customs duties, taxes, and import fees. These are the responsibility of the buyer and are not included in our shipping charges.

We are not responsible for delays due to customs clearance processes.

6. Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit:

• Please contact us within [3 days] of delivery.

• Take photos of any damaged packaging or products for claim processing.

• We will work with the courier to resolve the issue and, if eligible, issue a replacement or refund.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at mahaveer8008@gmail.com.

8. Contact Us

For any shipping-related inquiries, contact us at:

Company Name: Volcanic Rock Flour
Email: mahaveer8008@gmail.com
Phone: +91 9806208008
Website: https://volcanicrockflour.com/